Get in Touch
We’d Love to Hear From You
Questions about fit, orders, or anything else? Send us a message and we’ll get back to you as soon as possible.
FAQs
Where can I find the size chart?
A size chart is available on every product page. If you’re between sizes or need help choosing the best fit, feel free to contact us before placing your order.
How do I measure myself?
Use a soft measuring tape and measure while wearing lightweight clothing or undergarments.
Bust
Measure around the fullest part of your bust, keeping the tape comfortably snug and level across your back.
Waist
Measure around the narrowest part of your waist, usually just above your belly button. Keep the tape comfortably relaxed—not tight.
Hips
Measure around the fullest part of your hips and seat while standing with your feet together.
If you’re between sizes, we generally recommend sizing up for a more comfortable fit. For styles with less stretch or a more fitted silhouette, sizing up may provide the best fit.
If you have any questions about sizing, we’re happy to help before you place your order.
How much does shipping cost?
We offer free U.S. shipping on orders over $100.
Orders under $100 are charged a flat shipping rate of $8.99.
How long does shipping take?
Orders are processed within 1–3 business days.
Once shipped, most U.S. orders arrive within 2–5 business days, depending on your location.
Can I cancel or change my order?
We begin processing orders shortly after they’re placed to ensure timely shipment.
If you need to cancel or make changes to your order, please contact us as soon as possible. We’ll do our best to accommodate your request; however, we cannot guarantee changes once an order has entered processing or has shipped.
Do you ship outside the U.S.?
At this time, PRL Apparel ships within the United States only.
What if my package is delayed or lost?
Once your order has shipped, it is in the carrier’s care.
If your package is delayed or appears lost in transit, please contact the shipping carrier first. If you need assistance, we’re always happy to help.
What if my package shows as delivered but I didn’t receive it?
Once a package is marked as delivered by the carrier, it is considered successfully delivered.
If you believe your package was lost or stolen after delivery, we recommend checking with neighbors, your local delivery office, and contacting the shipping carrier directly.
What is your return policy?
We accept returns within 14 days of delivery.
Return requests must be submitted within 14 days of delivery, and approved returns must be shipped within the same 14-day return window.
Items returned without prior authorization may not be accepted.
Which items are eligible for return?
To be eligible for a return, items must be:
- Unworn, unwashed, and unaltered
- Free from damage, stains, or odors
- In original condition
- Returned with all original tags and hygiene liners intact
Can I return final sale items?
No. Final sale items cannot be returned or exchanged.
Who pays for return shipping?
For eligible U.S. returns, PRL Apparel may provide a prepaid return shipping label.
If you use our prepaid return label, a $7.99 return label fee will be deducted from your refund.
You may also choose to return your item using your own shipping method at your own expense. In that case, no return label fee will be deducted.
When will I receive my refund?
Once your return has been received and inspected, approved refunds are typically processed within 3–5 business days.
Refunds are issued to your original payment method. Depending on your financial institution, it may take an additional 5–10 business days for the funds to appear in your account.
Original shipping charges are non-refundable.
Store credit, when offered, is issued in the form of a digital gift card.
Do you offer exchanges?
Due to limited inventory and small production runs, we do not offer direct exchanges.
If you’d like a different size or style, we recommend placing a new order and returning your original item within the 14-day return window.
What if my return doesn’t meet the requirements?
Returns that show signs of wear, damage, alterations, stains, strong odors, or have missing tags or hygiene liners cannot be accepted.
Rejected returns will be sent back to you at your expense.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 14 days of delivery with your order number and photos of the issue.
We’ll review your claim and arrange a replacement, refund, or provide a prepaid return shipping label where applicable.
How should I care for my swimwear?
Proper care helps maintain the fit, color, and quality of your swimwear over time.
Rinse After Wear
After swimming, rinse your swimwear in cool, fresh water to remove salt, chlorine, sunscreen, and other residues that may affect the fabric and hardware.
Hand Wash Only
Gently hand wash in cold or lukewarm water using a mild detergent. Avoid harsh detergents and never use bleach.
Do Not Machine Wash or Tumble Dry
Do not machine wash, tumble dry, or wring out your swimwear. Gently press out excess water and lay flat or hang to dry in the shade.
Avoid Heat & Harsh Chemicals
Avoid ironing, steaming, and dry cleaning, as heat can damage swim fabrics and elastic fibers.
Caring for Metal Hardware
After exposure to salt water or chlorine, rinse your swimwear and metal hardware thoroughly and allow them to dry completely.
To help preserve the finish, avoid prolonged contact with lotions, sunscreen, oils, and perfumes, as these may contribute to tarnishing over time.
Store With Care
Ensure your swimwear is completely dry before storing. Store it away from scented products and strong odors to help keep the fabric fresh.
Following these care instructions will help preserve the shape, support, color, and finish of your swimwear for seasons to come.